FAQ

What forms of ID are acceptable for delivery in Toronto?

We accept any form of valid, government-issued ID as proof of age including, a Driver’s Licence, Age of Majority Card or Passport.

To be deemed valid your ID must include all of the following:

  • a photo;
  • a name;
  • a signature;
  • be government issued;
  • date of birth;
  • not be expired;
  • have a unique identifier number

Where is Rush Delivery available Toronto?

Rush Delivery is available within select areas within 10km of the servicing store.

Is there a minimum order amount in Toronto?

Yes, there is a minimum order for delivery. See details at checkout.

Am I eligible for Firebird Delivery in Toronto?

When you access firebirddelivery.com you will be asked to enter the postal code for delivery. There is a minimum on all delivery orders. See details at checkout.

How much cannabis can I order at one time?

You can order up to 30 grams of dried cannabis or equivalent in other formats.

My tracking link is not working, help!

If your tracking link doesn’t open a new tab to the tracking page, you can access it here: https://spark.pxdel.com/

To see your order, manually enter your tacking number into the tracking number box at the top of the page.

I live in an apartment or condo. Can I still order delivery?

You can! If you order in an apartment or condo, you will need to meet the driver in the lobby or at the front entrance in order to verify your ID.

I have specific delivery instructions, where can I add these?

To add specific instructions to a delivery, use the Delivery Instructions section when you reach the Payment step.

Include any specifics, such as “Please use side door” or “Knock really loud as my doorbell is broken”.

How long does Rush Delivery take in Toronto?

Rush Deliveries are estimated to be delivered with 1 hour of your order. Rush Delivery is available within 10km of the servicing store.

How much is Rush Delivery in Toronto?

Rush Delivery has a fee of $7.99. Rush Delivery is available within 10km of the servicing store.

Is delivery free in Toronto?

Same-Day Delivery is free and your order will be delivered after 6pm. Orders placed after 6pm will go out the next day.

Rush Delivery is estimated within 1 hour and has a fee of $7.99.